Refund policy

We appreciate your support and faith in our brand. Maximizing your satisfaction is our primary objective. Our support team stands ready to offer comprehensive assistance whenever the goods you receive fail to meet your full expectations.

30-Day Hassle-Free Return Policy Our 30-day return policy becomes effective starting on the delivery date confirmed by logistics records.

Return Requirements: Merchandise must remain in its original state, untouched and free of damage, with all original labels kept intact.

Damaged, Factory-Defective or Misdelivered Goods Kindly examine your parcel right after delivery. Kindly message our team within 48 hours if you encounter any of the following problems: Goods sustained damage during transit. The delivered goods differ from your placed order (incorrect item delivery). The product has flaws caused during manufacturing.

Solutions: We will take care of all return shipping expenses and arrange an urgent item replacement or full monetary refund for you.

Four Easy Steps to Submit a Return Request To guarantee a smooth return journey, never ship the item back before communicating with our customer service beforehand:

Reach Out to Customer Support: Compose an email to chinonsoezeme342@gmail.com, attach your order number and specify your reason for returning the product. If the issue stems from poor product quality, attach clear photos for verification.

Get Return Approval: Our staff will examine your application and send over the Return Merchandise Authorization (RMA) number alongside thorough operational guidelines within 24 hours.

Schedule Package Collection: For qualified return applications, we will supply a prepaid return shipping label or arrange complimentary package pickup with zero extra charges for you.

Ship the Parcel: Securely pack the item and hand the sealed package to the designated logistics courier.

Refund Procedures Inspection Period: We will finish quality verification for returned items within 3–5 working days.

Refund Channel: Once the returned product passes our inspection check, the refund procedure will be initiated, and funds will be returned to your original payment account.

Refund Timeline: Refund disbursement is normally completed within 10 working days. If you have not received your funds after 15 working days, you may get in touch with your card provider or contact our support team, and we will furnish a transaction reference code for your checking.

Contact Information Do not hesitate to contact us for any questions regarding return and exchange services: Customer Service Email: chinonsoezeme342@gmail.com Response Promise: We guarantee responses to all customer inquiries within 24 working hours on business days.